Shipping and Return Policy
Shipping Policy
Potclay.com ensures quality products and packaging to our customers. We have tied up with reputed logistic partners for safe and timely delivery. We currently offer "free shipping " on all orders irrespective of order amount to make our products affordable to our customers.
All the orders will be processed and dispatched from our warehouse within 2 working days. Most of the orders are delivered to your address within 4-7 working days from the date when the order was placed.
We ship perishable products like plants only within Karnataka, India. All other products sold in our website are eligible for all India shipping.
Do you ship outside India?
No. We do not currently deliver outside India.
Is there a minimum amount for shipping?
All our products are eligible for free shipping within India. However, please note that we do not ship perishable products like Plants outside Karnataka.
Will my items come in one package?
Your items may or may not be delivered in one package. It all depends on the category from which you have ordered. Multiple products are packaged in different boxes for safety and we always try to dispatch single parcel.
Can I change thedelivery /shipping address?
Yes, you can contact us within 24 hours post placing the order either via phone, WhatsApp or Email at the details provided here. Please note that once your order is dispatched, you cannot change any details on your order.
A Kind Note
The free shipping policy is a way to build our relationship with you and provide you with the best quality products at the most affordable price. We expect the same level of trust from you so that this policy is not abused
• By making multiple orders in a day with different delivery addresses
• Ordering low-value items frequently
Potclay reserves the right to cancel orders and/ or your registration as per our website Terms and Conditions policy.
Returns, Replacement and Refund Policy
For details on returns, replacement, and refund policy check our 'Refund Policy' page on the footer.
Can't find what you're looking for?
Send us an email and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at sales@potclay.com